Application: The first step in the process is submitting an application online. This will include your personal information, work experience, and qualifications. Phone interview: After the application has been reviewed, a representative from CarMax may contact you for a phone interview. During this call, you will be asked about your previous work experience, your qualifications, and why you want to work at CarMax. In-person interview: If the phone interview goes well, you will be invited to an in-person interview at a CarMax location. This will be a face-to-face meeting with a hiring manager or team leader. They will ask you more in-depth questions about your qualifications and experience.