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      Entretien pour Customer Support Engineer

      23 mars 2016
      Candidat à l'entretien anonyme
      Chapel Hill, NC

      Autres retours d’entretien d’embauche pour un poste comme Customer Support Engineer chez Cisco

      Entretien pour Customer Support Engineer

      14 sept. 2022
      Candidat à l'entretien anonyme
      Offre refusée
      Expérience négative

      Candidature

      J'ai passé un entretien chez Cisco

      Entretien

      Well hiring process is pretty straight forward , HR reaches out and lays out the job description , salary and then give you assessment questions that are reviewed by hiring manager who then interviews you , second interview is with you future colleagues and that’s it . **Issue - no scope for negotiation or no opportunity to get considered in a senior support role . Salary offered is not competitive

      Questions d'entretien [1]

      Question 1

      Very basic dns dhcp vpn tcp/ip questions
      Répondre à cette question
      3
      Aucune offre
      Expérience neutre
      Entretien moyen

      Candidature

      J'ai postulé via un établissement d'enseignement supérieur ou universitaire. Le processus a pris 2 semaines. J'ai passé un entretien chez Cisco (Chapel Hill, NC) en avr. 2015

      Entretien

      Initial interview at a hackathon, followed by a phone/online interview with two different personnel. For my case, there was an error in scheduling because the recruiter in charge of scheduling missed sending a time confirmation email to me and so the first interviewer called at the wrong time. The second interview came right after the first, but the second personnel was running late and had to delay the interview for 30 min.

      Questions d'entretien [1]

      Question 1

      Very typical questions, such as what are your strengths and weaknesses, describe a time where you have struggled and how you got through it. However, one interviewer was particularly insistent on asking what I would do if I encountered a problem I cannot solve--as in, I literally didn't have the knowledge or tools to solve it. Replied "seek help from others, company and online resources, etc. which I believe is a reasonable answer." But he continued on and asked hypothetical questions such as "what if the person you seek for help couldn't solve it either?" and keeps doing so every time I give an answer.
      1 réponse

      Entretien pour Customer Support Engineer

      13 oct. 2022
      Candidat à l'entretien anonyme
      Bengaluru
      Aucune offre
      Expérience positive
      Entretien moyen

      Candidature

      J'ai postulé via un établissement d'enseignement supérieur ou universitaire. Le processus a pris 1 jour. J'ai passé un entretien chez Cisco (Bengaluru) en août 2022

      Entretien

      it was three rounds (Tr, Mr, HR). they mainly focused on networks, and anyone coding language. One with good knowledge in coding and computer science topics can easily crack the interviews

      Questions d'entretien [1]

      Question 1

      asked me to tell the logic for different codes
      Répondre à cette question
      1

      Entretien pour Customer Support Engineer

      23 mai 2022
      Candidat à l'entretien anonyme
      Chicago, IL
      Aucune offre
      Expérience neutre
      Entretien facile

      Candidature

      J'ai postulé en ligne. Le processus a pris 5 semaines. J'ai passé un entretien chez Cisco (Chicago, IL) en févr. 2022

      Entretien

      The first call was with a recruiter who gave me a quick rundown on the company and role. A follow-up interview was scheduled a week later with the hiring manager but the manager didn’t show. I contacted the recruiter and they said there was a mixup, another call was scheduled a week later. The call with the manager was mostly behavioral based questions and listed 1.5 hours. A follow-up interview was schedule for a week later with Tier 2 and Tier 3 support to ask technical questions. That call last just over an hour. A third interview was scheduled two weeks later with two Tier 1 agents to do more technical questions and that call lasted an hour. All of the calls went really well. I never heard back from the recruiter after that interview and my email/calls were ignored. Outside of the whole process taking over a month I’d have to say it was pleasant. I wish I had more information about why they never contacted me again.

      Questions d'entretien [5]

      Question 1

      Tell me about a time you encountered a difficult situation and how you handled it.
      Répondre à cette question

      Question 2

      How do you handle conflict.
      Répondre à cette question

      Question 3

      If you encountered a problem that you didn’t know the answer to, how would you handle it.
      Répondre à cette question

      Question 4

      What are common tools for troubleshooting website and network issues
      Répondre à cette question

      Question 5

      What programming languages do you know and how do you use them
      Répondre à cette question
      1