After applying, I was offered a phone interview to clarify details of my resume and also answer a few questions about scenarios they had presented to me. After my phone interview, I was notified that I was going to be offered a in-person interview. My interview took place in the Solon office where I first took a typing test to establish my WPM. Once I passed the minimum WPM test, they placed my in a office with two interviewers. Each interviewer asked me a few questions as to how I would handle different scenarios and how I would use my prior experience in customer service to help me in the future. I was then interviewed by a third interviewer which was followed by listening on a call with a current employee to get an idea of what my duties would look like.

Interview was simple and ask straightforward questions. The interview only lasted 30 minutes. Also it was virtual. This job requires a lot of patience because the patients can be a little stressful.