Phone interview then video interview with hiring manager. Was told I got the job directly after interview questions. Thought I’d have to wait for the results, but they made it known quickly.
Questions d'entretien [1]
Question 1
Describe a time when you had to deal with an irate customer.
J'ai postulé en ligne. J'ai passé un entretien chez Comcast (Aurora, CO) en nov. 2016
Entretien
The process was fairly challenging. A lot of behavioral analysis. Call simulation test. And a couple of assessments. In person interview was a hour and a half. They ask you for several examples of dealing with difficult people. They ask a lot of the same questions in different ways so make sure you have your stories straight.
Questions d'entretien [1]
Question 1
Explain how you deal with a difficult customer with examples. They love the STAR method.
J'ai postulé en ligne. Le processus a pris 4 semaines. J'ai passé un entretien chez Comcast (North Charleston, SC) en sept. 2016
Entretien
I did the application online & within 72 hrs they emailed me an assessment. Assessment was simple. Answering a few calls & chose the best answers & questions based off personality & behavior; about 45 - 60 minutes long. After assessment, received a phone call to schedule phone interview. Questions during phone were asked off of prior work experience & a description of job requirements. Example: explain a situation where u had to deal with an irate customer. After phone interview, I was scheduled for a face to face interview. It was a 2 part process. Began with a seminar about the company which was amazing; the I spoke with a supervisor & she asked me some pretty detailed questions regarding work experience where I had to give detailed answers. It wasn't hard but it definitely makes you think. Second part, I spoke with some else who asked me if there's anything else I would to add about myself & I had already done some research on the company so I just explained why I would be a great asset. Also asked where do I see myself in 5-10 years. After about a week, a received a phone call to accept the position.
Questions d'entretien [1]
Question 1
Give me an example when you didn't know an answer & what steps did u take to help the customer?