Consisted of an over the phone conversation with a recruiter who gave general overview of job and asked questions to assess overall job fit. Next step was an online assessment. If you pass assessment then you are invited to a career interview session. This takes approximately 90 minutes and consists of one on one interview with a hiring mgr and another brief view of contact center where you'd be working if hired and a overview of their expectations with job and high level overview of the benefits and discounts offered to employees.