There was an open house where referred prospects came and signed in, they took us to a conference room and there was a presentation about the job and the perks of it as well as the requirements. Then there was a personality test and a resume submitting time frame. Applicants' resumes and tests were considered, and then people going to the next level were asked to wait for a time, and then taken to a training room which was filled and asked interview questions in the group setting. Applicants were asked to answer the same two questions, while standing at their seat. Then we were all dismissed. I received a call back within a few days asking me to come back for a second interview a few weeks later. The second interview was a formal interview with one applicant, a supervisor or manager, and an HR representative. It lasted about 25 minutes, there were about 15 interview stations with the same setup at each. After the interview, we were dismissed and I received a call back within a few days with an offer.

My résumé was reviewed by the supervisor of the department I was applying for & due to need of agents, I was transferred straight away. My hire time frame as an internal employee was shorter then the average due to the department's desperate need. It was a somewhat lateral move good for gaining cross training & more experience points & contacts that are good for future advancement. Having the support of your current supervisor is necessary. Obviously the higher you're trying to go, the more interviews are needed & it could take considerably longer then 14 days to transition into your new role after the final decision & in some cases after the final announcement have been made.