J'ai postulé en ligne. Le processus a pris 3 semaines. J'ai passé un entretien chez Cox Communications (Phoenix, AZ) en nov. 2024
Entretien
They were prompt in response to my application. The processes to follow were smooth and easy to understand. Everyone was also very helpful. I am looking forward to embarking in a new career field for this company and to see how they will help to cultivate my career growth along the way.
Questions d'entretien [1]
Question 1
How I felt about the culture of the company after watching a short-video about the company.
J'ai postulé en ligne. Le processus a pris 3 jours. J'ai passé un entretien chez Cox Communications
Entretien
Contractor who hires for Cox calls interviewees after passing call center trial run test online. Was surprised that Cox even contracts out the people who do the hiring for their call centers.
Questions d'entretien [1]
Question 1
Describe a time when you handled a disgruntled customer and how did you change their mind.
J'ai postulé en ligne. J'ai passé un entretien chez Cox Communications (Wichita, KS) en nov. 2016
Entretien
Fairly shortly after applying I was called by a Cox representative who walked me through what was expected of me during the process and what all was going to be happening. Cox scheduled a drug test at my convenience, and shortly thereafter had me sit down with a floor supervisor to do an interview. Fairly straight-forward interview in a conference room, personality questions and the like, followed by a phone role-play of a standard customer experience. Once hired we went through Cox general training followed by our specialized department training. We were Cox employee with full benefits upon being hired, but didn't take on job roles for about 8 weeks.
