Applied online and was emailed and set up with a phone screening/ interview within a few days; immediately after the phone screening (30 minutes with a representative discussing customer service and experiences and learning more about the company) was asked to set up an interview within the next week Interviewed within the next few days -- took three hours! first was a tour of the facility and overview of the company process; then did a skills test which included a math worksheet with no calculator of basic algebra and an email response as if you were a rep, then proceeded to the 1:1 interview to discuss more about yourself, what you could offer, a lot of situation questions such as, describe a time when you had a difficult customer, etc. After the 1-1 interview -- proceeded to shadow an actual rep for 10 (watch them do orders) or so minutes and do another skills test (mock customer call) Turnaround was a week to find out which was via email

I went through 3 interviews. I had to post a video, do a phone interview and then an in person interview, which takes about 3 hours. They test your computer skills and actively judge your personality in reference to the companies core values. It was a friendly, engaging process. If you do the phone interview you have to download this app and it give you two chances to record your answers so if possible take the first one as a mock-run and then really focus on the second recording of your answer for each question. Pay attention to detail. A lot of the questions they will ask are sort of hidden in the reading you will have to do and relate to each layer of the interview.