J'ai postulé en ligne. Le processus a pris 1 jour. J'ai passé un entretien chez EXL Service (Gurgaon, Haryana) en avr. 2024
Entretien
It was okay .Should know the basic wfm with scenario wise questions. Should know Erlang calculations. Utilization occupancy difference.Chat concurrency. Relation between SL and occupancy, SL and AHT. What is linear calculation of capacity planning.
Questions d'entretien [1]
Question 1
What is Erlang and how you calculate to find capacity?
