The interview started late and communication from in house staffing was only adequate. My in person interview consisted of three one hour panel interviews with different customer service groups. Each group had different qualities that they expected in a candidate as they were all focused on different customer industries. I was never instructed as to what the exact position for which I was interviewing would be, but I tried to tailor my responses to how the panel led the interview. After my screening interview and panel interviews and had to take two online skills and general knowledge tests of about 45 questions each. I have yet to hear back from the employer.