The process, contrary to the experience of other's, was actually very amicable and personable. I'm not quite sure how others could say that the people behind the laptops were robotic. I'm guessing it varies by region but for California, which at the moment is hiring for Oakland, San Francisco, San Jose, and others, it was as mentioned previously a very good experience. From the very start the HR rep Ashley B. was very helpful in getting things going for me and making sure I didn't miss any important steps. She did the over the phone interview which was brief and explained general details about the job, what to expect, as well as going over some minor interview questions (about 2-3) such as "why do you want to work as an Auto Damage Adjuster Trainee?", etc. Easy stuff. The first in person interview was also very good. This occurred 2 days after the quick phone interview. It was 1 on 1 but occurred simultaneously with other 1 on 1 interviews in the same room. Although I was focused on my interview alone I was still able to pickup noticeable hints of "humanism" counter to other people's claims. I even picked up on an off topic casual conversation that one of the interviewers initiated. So for as far as people being robotic, take those reviews with a grain of salt and use your own best judgement because at the end of the day they really are just people too. My interviewer, Mike, was a little more stern than the others but I could tell he opened up as a person about a third into the interview. The same tips apply here; be confident, know yourself, know the role you're getting into and of course want the job like you really should. If you are confident and qualified it will be relayed to the one interviewing you and it will be easy. At the end of it I was invited to the role play assessment. The next set of interviews included the role play first. Both of these occurred the very next day after the initial in person interview. Of course I can't mention any details, only tips. Prepare for something similar ahead of time or what you might expect in this role play. Be organized. Be confident in yourself, don't break character, MANAGE your time well, know your role, and last but not least be human, just as they are. They understand you'll make mistakes, obviously, unless you've performed these tasks before. What they are looking for is solid character and if you show it to them you should do fine. I read all these reviews prior to having my own role play assessment that said it would be extremely hard or stressful but for me I thought it was actually easy and was very comfortable playing my role, dare I say I enjoyed it? AGAIN that is my experience and personality (for the record I'm considered an introvert so this should have been a challenge for me) but I also can adapt quickly and be outgoing if necessary. That whole process took about an hour and a half. I was a little nervous afterwards but still was pretty confident in my abilities and how I performed. Immediately after was the final interview with the manager for the region I'd be working in. This was just like the first in person interview but a LOT more casual. At this point, and because of the interviewer's demeanor, I could tell I already got the job. Which I did. AGAIN this interviewer was very personable and down to earth. He told me the reality of the job and how it would be a good kind of challenge. He also mentioned that you would get out of it whatever you put into it just like anything else in this life. So in the end this part was just like the HR portion and first interview put together just compacted. It went over the details of the job and how i would be training out of city and out of state and all the usual perks that go along with it. The very last step was just the background check packet input into their website, a few congratulations, and then back to my current job. The whole process took maybe a week from the start of the online application to the end of all the interviews including the job offer. The background checks of course vary in their own respect so I'm not including those.