Long 5 step interview process. I applied online. If your resume attracts them, the steps are as follows. 1. Take an in person reading comprehension test and space visualization test. This was easy. Read some passages and answers questions on what you read. The other test is a series of 8 of the same size blocks arranged in different patterns. You have to tell them how many other blocks certain ones touch. 2. If you pass that you will get a phone interview. A recruiter basically goes over you resume and asks basic questions on background and experience. Takes 15-30 minutes. If you pass, on to step 3. 3. In person interview with a supervisor. Detailed interview took about 60-90 minutes. I was asked behavioral questions, how I would deal with certain situations, and past experiences. Interviewer takes very detailed notes. I was told I did well and would probably move on to the next step, which is the dreaded role playing interview. 4. In a few days I was set up for the role playing interview. This took about 2 hours. I was placed in a room that became a fake office. I was given about 20 sheets of instructions, guidelines, Geico ways of handling customers and situations, claims forms, rules, and info on a fake company I would be a claims agent for that would be the role playing portion. I listened to a 30 minute recording that went word for word on what the documents have written on them, and was given a pad to take notes. After the recording ended, I had 5 minutes to absorb everything and organize myself for the role playing. This consisted of 5 scenarios, where the supervisors either came in as repair facilities reps or claimants, or called on a phone. All the scenarios combined tested skills on negotiations, customer service, claims handling, organization, figuring out damages, filling our their forms, accounting for deductibles and filling out paperwork. My role was to be a claims adjuster for a fake company called Occidental, a company that sold service contracts to fix things such as phone equipment, cabinetry, heavy duty equipment, but not cars. They leave you a crappy flip phone that had external keys disabled, and didn't always pick up when I pressed send. The last scenario was dealing with an unhappy claimant. This entire interview was quite intensive and there was a lot to absorb in a short period of time. The supervisors sometimes spoke very quickly and I was sometimes rushed. As soon as the last scenario was played, the supervisors rushed in, literally just swept all the papers off the desk, and that was it. Not sure how they grade the interview, but I know they grade you on filling out the paperwork, notes taken, and how they felt you reacted with them. I felt I did well, and one supervisor told me "good job". I asked him if he had any feedback on how I did, he said he wasn't supposed to say anything but said he thought I would move on to next phase, probably in a day or two. From what I understand, this is an interview with the hiring manager and is usually the last step before an offer is made. Much to my dismay, they never contacted me one way or another. It has been almost a month. I emailed my original recruiter for an update on my status. She said she would find out and get back to me. She hasn't in more than a week. I emailed the HR dept for an update and also no response. It's almost a month since the interview so it's pretty obvious I didn't pass. I would have rather been told no than to be left in limbo. Quite surprised they won't contact me to let me know. I've applied to other companies and they all state they inform you one was or another.