I was very nervous about the interview process as it was a whole new world. I went in at 9:30 for a 9:45 time slot. Once you get there you wait about 15 minutes take the computer test. This by far was the hardest part in my belief. Its nerve racking as it is quick and its the basis of if you get seen or not. (pass fail) If you pass you are told someone from the department in which you applied for will come and get you, about another 10-15 minutes. The supervisor for my department came down and brought me upstairs to the liabilities claims department. I was introduced to an employee and was told that I will be watching him for a little bit to get a feel for the job I will be doing. This took about an hour. Listening to the calls that came in and watching the computer screen that looked like a new language. After that hour was up the supervisor came and got me and took me to a room to interview me. She asked basic interview questions that were in a booklet about work experience. (tell me about a time when you.......) Once done with that I waited about 15-20 minutes. She came back and asked if I was ready to see the manager in charge of our department. Once in her office she asks you similar questions to that of what the supervisor asked you. (Why should we hire you, Why do you want to work in this position) If all goes well you will get an offer. Be prepared to be there for no less then 5 hours if all goes well. It is a long day however it is worth it.