I had an interview scheduled at HMP Manchester, which I booked for an 11:00 am slot. I received a confirmation email after booking, clearly stating the interview was at 11:00 am. Two days before the interview, I also received a reminder email confirming the same time. I arrived 20 minutes early - 10:40 am. I was told, “Are you aware you were supposed to be here at 10:20?”. I had not been informed of any earlier arrival time. I was then told the interview had been scheduled for 10:20 and that I had failed to attend. I showed the emails stating 11:00 am and was told the interviewers had already left and there were no remaining slots, so I was unable to complete the interview. I had travelled to Manchester specifically for this, incurring costs for transport and accommodation, had taken time off work, and spent time preparing — only to be turned away without any apology, explanation, or alternative arrangements.