I didn't even get to the face-to-face interview stage! Basically, you're not allowed to be nervous - as if you can control your nerve! The interview has 2 parts - role play and then face-to-face. In the role play stage they will give you some papers with information which you will have to read for only 10 minutes. After that you will do a telephone role play where the interviewee will act as the customer; you'll have to take the call as if you were doing a live call. The feedback I got was pretty positive - I was told I could do the job and I was using the customer's name and everything. Sounds like I've ticked all the boxes right?. But due to MINOR stuff my application will not go any further. It's just a shame that a reputable company like HSBC will not even consider that you're only human and get nervous just like any other human beings. You're expected to be 100% on the first attempt despite of having no experience of doing an interview role-play whatsoever. Atleast give two attempts or allow the candidate to complete the face to face stage. Just seems unfair.