J'ai postulé en ligne. Le processus a pris 2 jours. J'ai passé un entretien chez HSBC en févr. 2017
Entretien
Firstly, there is a telephone interview and when successful there is a face to face interview then they go into another room and do a mock customer call to see how you react in certain situations and if you can upsell.
J'ai postulé via la recommandation d'un employé. Le processus a pris 2 semaines. J'ai passé un entretien chez HSBC (Édimbourg, Écosse) en mars 2021
Entretien
This was a pretty standard competency based interview with HR staff. I was asked to give examples of dealing with difficult customers, my experience etc. It was of average difficulty and resulted in a job offer at the end of the process.
Questions d'entretien [1]
Question 1
Tell me about a time you successfully managed a dispute with a difficult customer.
J'ai postulé en ligne. Le processus a pris 2 mois. J'ai passé un entretien chez HSBC (Swansea, Pays de Galles) en juil. 2015
Entretien
Formal, polite and quite effortless. Having filled out an online application I was quite quickly updated on the progress of the application online and was able to attend a one on one interview in their Swansea base where I was greated by friendly staff, a team leader and a staff trainer, both of whom were friendly, polite, and overall performed the interview well.
Questions d'entretien [1]
Question 1
How would I deal with an upset or intentionally awkward customer
