Started with online application followed by numerical and verbal reasoning tests. This was followed by a telephone interview, followed by a half day assessment centre. This was 1 on 1 (ie just yourself and your assessor, not group tasks) based around customer service. The first task was an extended interview, the second 2 were tasks (one a roleplay). The assessment centre was conducted by an external recruitment team.

My interview was cancel by HR just because i question them. I was told to prepare a number of documents including proof of address before the interview. So i asked their HR if i am not selected it will be worst of time. They cancel my interview and called me unprofessional.