Quite a long process, but very friendly throughout. 4 steps overall: 1) Video recorded questions - you are given a number of questions (I think it's 4) to answer, which you record yourself answering on their system. It's very straightforward, and you can re-record each answer once if you don't like how you did. 2) An interview with the HR manager, which is a lovely chat about the company, plus why you want to work there, what you know about them, normal interview questions. 3) The first face to face interview will be with the regional manager, and you have a mixture of exercises to do on the day, as well as interview questions, and a market research exercise to prepare ahead of time. The whole thing took less than an hour I would say. 4) The last stage is with the sales Director, in which you have to pre-learn a sales pitch and roleplay it with him. There will be a few informal questions too, but nothing horrible or intimidating - they are just looking to learn more about you and make sure that your personality is a good fit!