Two interviews: virtual interview followed by in-person interview. Typical questions as well as ones about what you would do in certain circumstances. I ended up withdrawing my application though. The virtual interview was odd ... There is no do-over so it is important to make sure that you practice and are comfortable speaking to a webcam...

The interview process was professional and well organized. The interviewer asked questions about my customer service skills, communication, experience, and ability to handle guests. I also learned more about the company culture, responsibilities, and expectations for the Guest Service Agent role.”