First, you get an email to schedule a phone interview. After the phone interview, you get an in person interview with the area manager. They will ask you to shadow for two hours at a location to get a feel of the job and see if you like it. After that, they told me that they liked me and I had an appointment to meet with the Regional Director, but unfortunately, a few days later, they emailed me and said that the position had been filled internally.

Initial phone interview with recruiter, follow up interview with Area Manager. I came back and shadowed the front staff for about an hour. Overall very easy, laid back environment. After the interview, the recruiter reached out to me with the offer.