Began with a phone interview with recruiter. Asked why I was interested, what my expectations were, all that... He then scheduled an interview on-site with the hiring manager. On-site interview was very laid back. Simple questions about my resume and hypothetical situations about dealing with clients/leads. He then went through the negatives of the job ("we are basically glorified filters for the salesmen") and asked if I would be okay with that. One interesting point: I asked for him to describe the culture there. He said if the culture had a personality it would be that of an entitled punk teenager. (I would agree after being there 30 minutes.) After 30 - 45 minutes, he brought in the rest of the team to ask me questions. Really ad-hoc questions to get a feel for personality and work habits.

The interview process was relatively easy. I was emailed to schedule an over the phone screening, which happened a week later. At the end of the phone interview, we scheduled a time for me to go into the company and have an in-person interview. I had my in-person interview a few days later with the hiring manager, team lead, and trainer. They said the in-person interview would last an hour but, it only took about 45 minutes. After the interview, I heard back (with no offer) a week later.