Very unprofessional. I would e-mail them to fix a simple mistake on their behalf in relation to the online assessment. The assessment was very glitchy, and I e-mailed the recruiter directly to let them know that the glitches were preventing me from taking the assessment accurately. I received no response, and ended up getting a “Thanks, but no thanks” e-mail instead. I’ve been to plenty of interviews with jetBlue where the recruiters act high and mighty due to the reputation of the company. Although the experiences with them were negative, I still love the culture of the company.

Phone questions and in-person interview. Most questions are about previous customer service jobs. If offered, it is followed by an approximate 3 weeks in center training and 90 day commitment.