I applied online and took the assessment. Not sure how long it was until I received a phone call from hr after I applied. I was set up to come into the office for another assessment, which consisted of four (4) collection simulated phone calls and an interview if I passed the test. I passed the assessment and the hr rep gave me a preliminary interview and then said that after that interview I would meet with the supervisors for the formal interview. I meet with two supervisors who asked a half situational based questions and then the other half was just general questions. The interview lasted about 20-30 minutes but the whole entire interview process took about 2.5 hrs. I was told that if the managers wanted to move forward in the process, I would be asked to have a background check done but at the end of my interview with the supervisors, I was never told that. So I am not sure of the outcome of what my interview was but the hr person stated that she would call by the following week when I met with her before I met with the supervisors for the initial interview so, we'll see.