First round the recruiter was super cool and described the role exactly as the job posting and said I was a great fit Second round was this ridiculous take home scenario test on how to respond to a clients escalation and second question was listen to some call center person and helping some random customer First off the test was for a job posting I didn’t even apply for, and this company projects itself as some smart tech company and I was told I’d be in charge of supporting various managers of support techs who deal with issues. They have a mobile app and a website so obviously I thought their support team was technical and they’d be logistical or technical issues like every other similar posting of that outline Instead this company is just an awful call center that manages warehouses. Their support were call center agents who don’t actually handle support issues. I used their own help knowledge base to answer how the agent should have responded and I mentioned the obviously rudeness lack of apologies and stuff, but most of all I was confused they have no ticketing information or mention of support issues or anything that all support teams use. I also pointed out to the company they have two kB articles on that situation where the answers contradict themselves. One said yes they do xyz and second said no they do not. That must have pissed them off because I got a reply saying ‘ya sorry were looking for someone who can better manage our ‘call center employees.’’ UHMMM yeah that’s because I didn’t apply to work at a call center, it’s not even mentioned in the job posting I actually thought they would be thankful for pointing out the errors in their public user help articles but maybe that was a bad idea.