Fast moving, apply online in the morning and have a telephone interview in a few hours. Demonstrate you aren't fully comatosed nor narcoleptic while understanding Traceroute and you're invited to their recruiting office. The screening is just banal and their tests are geared for the lowest common denominator by determining if you can add two numbers smaller than 10 or capable of reading monosyllabically without experiencing a psychotic break. The vast majority of questions and hypothetical scenarios revolve around angry customers, how would the candidate deal with what is seemingly a pervasive customer angst that has graduated into tangibly evil infectious rage of subscriber hatred for their unreliable Mediacom Cable TV / Internet package.

standard interview process really. . . standard questions and format. slight emphasis on technical savvy. Questions on Customer Service philosophy, work ethic, technical ability, I feel that they were thorough but not unfair.