On the day of my interview, I waited for a call at the scheduled time, but six minutes passed and I hadn't received anything. Shortly after, I got an email from the HR person, stating they had called and left a voicemail, and provided a phone number for me to reach them. They also mentioned that we could chat up until 3 p.m. I responded right away, letting them know I hadn’t received a call or voicemail, and that I was still available to chat if they wanted me to call. I also confirmed my availability until 3 p.m. I chose to reply to the email first, out of respect for their time and to ensure nothing had changed, before calling directly. Fifteen minutes later, I received a response saying, "Unfortunately, we would be unable to complete a thorough screening with the time remaining. At this time, we are not scheduling additional phone screens or rescheduling calls for this position given current candidate volumes. We appreciate the time you took to apply and encourage you to keep an eye on future opportunities with us." This response was confusing and contradictory, given their earlier message. I followed up by reiterating that I hadn’t received a call or voicemail, and I withdrew my interest in future opportunities. Later, I received another reply stating, "To avoid any delays in reconnecting, I provided my direct number as I’m often pivoting and immersed in different platforms throughout the day. Unfortunately, when I got to your message, there was not enough time remaining to complete a thorough screen." I find it interesting that 1) the HR person didn't address my comments regarding the fact that I never received a phone call or voicemail and 2) that no explanation was provided as to why I was told they were available until 3 p.m. in one email and then told that they weren't rescheduling calls in the next. In my opinion, a more professional approach would have been to acknowledge the miscommunication, and offer to officially reschedule, especially since it seemed like an issue on their end. The way in which I was spoken to, it felt as though I was being blamed for something that was not my fault. Overall, I’m disappointed with how this situation was handled. I’m not quite sure what happened on their end, but the communication felt unprofessional, and I will no longer be considering this company for future opportunities.

Pretty straightforward and simple. The hiring manager got back to me within a week and it was a three step process. The first is a phone interview with HR, second is a phone interview with the account director, and lastly is an in-person interview at the office. There was an assessment between the first and second phone interview that took some time, but overall everyone was cheery and nice to talk to.