The whole process took about two weeks. I initially completed a brief online form and received an e-mail telling me I had been shortlisted the next day. A few days later I received a call from the store manager asking for a brief phone interview; I felt unprepared as I hadn't received any kind of heads-up about this. They asked mostly simple and generic questions like why I wanted to work for Next, previous experience, etc. I was then asked to come into the store for an assessment. One other applicant was there and the manager wasn't expecting us. Had a brief health and safety induction where visors were given to us to wear, then we were separated. I was asked to complete a task wherein I had to pick out an outfit for an occasion and explain my choices. After this I was brought into an office where I was talked through the job description, asked to confirm my availability, etc. The whole process took around 40 minutes and I received an e-mail the next day telling me I had been unsuccessful. In between the unexpected phone call and the manager's disorganisation I did not feel too confident that this would have been the right position for me anyway.

They will show you the store and give you tasks on how to help customers, displaying competencies in customer service, this depends on deparments because if you work in another department, they will make you tag or fold clothes.