After a 30 minute telephone interview with the company recruiter, was scheduled for in person interview for the following week. Met with the head of HR, and Customer Service department manager. Was asked 16 to 20 questions regarding past work experience, and some hypothetical situations. Asked about hobbies, life passions, work interests, etc... Took various tests, and was scheduled to return for group interview the following week. Group interview took place with VP of HR, C.S. Department Managers, President, and CEO - and seven other candidates.More of a role play amoung all in the room. Enjoyed the process and the people. Beautiful multi story secured building in a beautiful area. The people in the office were professional, but also friendly, and seemed to believe and really like what they did.