J'ai postulé en ligne. Le processus a pris 6 mois. J'ai passé un entretien chez National Grid (West Roxbury, MA)
Entretien
Application, then they call you in for a test, if you do well enough on that test they call you in for an interview, then a second interview. If you ace all of those you then go for an in-house physical exam and drug test. In the mean-time your driving record and references are being checked and must be legit and good(driving record).
The process was pretty straightforward. A recruiter reached out with the job details and helped coordinate the interview. I had a Teams interview with the hiring manager and someone closely involved with the role. They explained the Service Line Inspection program, the type of escalated customer complaints the team handles, and what the day-to-day work looks like. The interview was conversational, but they did ask role-specific questions about customer escalations, documentation, repeated complaints, and how I would handle missing or unclear information. Overall, it felt organized, fair, and very focused on whether my customer service and documentation experience matched the role.
Questions d'entretien [1]
Question 1
How would you explain to an upset customer why they need to allow access for a required service line inspection, especially if they are frustrated by multiple inspection requests or a penalty?
J'ai postulé via un recruteur. Le processus a pris 4 semaines. J'ai passé un entretien chez National Grid (Brooklyn, NY) en oct. 2025
Entretien
Interview was done virtually and was very easy. then background check and drug test. Very simple And to the point. Drug test was fast and easy and staff was courteous.
J'ai postulé en ligne. Le processus a pris 2 semaines. J'ai passé un entretien chez National Grid (New York, NY)
Entretien
It was an online assessment and video interview, powered by HireVue. Not something I was anticipating to be quite honest. I prefer to interview with humans for a more natural flow of conversation.