The interview process consisted of multiple rounds including a technical round followed by an HR discussion. In the technical round, the discussion focused on: Daily workflow and handling service requests (SR-based model) Experience with reporting tools and CCL Understanding of HDI (Health Data Intelligence) workflows Handling automation for report scheduling (daily/weekly/monthly) Approach to resolving client requirements outside assigned scope Exposure to production support and troubleshooting The HR round included: Discussion on current role and responsibilities Experience with ServiceNow-like ticketing systems Relocation (WFO) expectations Notice period and availability Overall role expectations and growth opportunities