Before the interview stage, you are asked to complete a short cognitive or assessment-style test to evaluate problem-solving, attention to detail, and how they process information—since the role is high-volume and metrics-driven. The interview with the recruiter is next and centers on how you handle customer interactions, prioritize across channels, and think through challenges in real time. The second interview is with a team lead or manager to assess performance alignment with their KPIs like CSAT and response times. Overall, the process is designed to assess not just experience, but consistency, communication style, and your ability to deliver thoughtful, efficient support at scale.

I interviewed with Quince.. Currently takes about three steps . First is to meet with recruiter, next is to take the assessment, then 30mins interview with hiring manager, next is referencing and then silence since then, not heard back. Although they may still come back but no timeline as to when or how long reference checks take before offer.