J'ai postulé en ligne. J'ai passé un entretien chez SHIELD (Londres, Angleterre) en déc. 2025
Entretien
The Director of delivery and customer success was an unpleasnt interviewer. She immediately told me shes comparing me to a previous 'excellent' CSM who has moved to another department in the business. This woman lacked empathy, emotional intelligence and basic humanity. I felt like I was talking to a robot or miserable sargeant.
I'm honestly grateful i didnt get to the point of having to present to them. Saved my time and I got offered a better role elsewhere.
Proceed with caution or not at all!!!
Questions d'entretien [1]
Question 1
Asked me three questions i one go: "How you work with internal persona’s?
which department do you work closely with? And how do you go about making them prioritise the task?"
I recorded our conversation and transcribed her back to back questions below:
-How you work with internal persona’s?
-Who do you work closely with? And how do you go about making them prioritise the task?
-Customer escalations examples?
-How to define criteria to put in the formulas of a health score for a customer?
-What would be the components that would compose less of a hunch health score but more formulated to something thats more measurable.
Weighted average etc?
Do you have metrics/indictor/metrics you rely on to assess the health of the customer? Something that ties to one aspect of the customer etc?
