J'ai postulé en ligne. Le processus a pris 2 mois. J'ai passé un entretien chez Santander (Belfast, Irlande du Nord) en avr. 2012
Entretien
Longer than expected but typical of role type. Telephone interview followed by face to face interview and group presentation l. Straightforward customer service based answers used as examples seem to work well
Questions d'entretien [1]
Question 1
Experience in similar roles. How to deal with difficult situations?
J'ai passé un entretien chez Santander (Glasgow, Écosse)
Entretien
Had to go online for a video interview (same day as I applied) and answer basic customer service questions which where not difficult. The setup to access the service was quite easy too.
Questions d'entretien [1]
Question 1
Name a time you dealt with a difficult customer service experience.
Applied online via indeed and had a video interview within about a month after applying. Not a difficult process and questions were mainly behavioural questions centred around communication skills and problem solving in different situations
Questions d'entretien [1]
Question 1
Questions about communication and dealing with difficult situations
I had a call from recruiter with some basic questions and then I did a digital interview with recorded answers followed by a call from recruitment offering me a role
Questions d'entretien [1]
Question 1
Describe a time you have used great customer service
