Le processus a pris 6 semaines. J'ai passé un entretien chez Santander (Londres, Angleterre)
Entretien
Online application followed by telephone interview asking competency based questions like Name a time you provides excellent customer service, why u want the job etc. This is followed by the assessment centre, stay calm and confident, believe in yourself. There is a numeracy test so make sure to know how to do percentages on a calcutor, very easy. Next is the role play which is very easy again, one of the santander managers act as the customer and you have to solve their problem and incetivise them for something like online banking and a loan. After this you have a 1 on 1 interview asking competency based questions again such as, name a time you have had to deal with a problem with leadership, questions on targets etc.
Good experience, really nice staff, even if not successful you will take away the expereience.
Questions d'entretien [1]
Question 1
name a time you have handled a customers problem and how you done it
Applied online via indeed and had a video interview within about a month after applying. Not a difficult process and questions were mainly behavioural questions centred around communication skills and problem solving in different situations
Questions d'entretien [1]
Question 1
Questions about communication and dealing with difficult situations
I had a call from recruiter with some basic questions and then I did a digital interview with recorded answers followed by a call from recruitment offering me a role
Questions d'entretien [1]
Question 1
Describe a time you have used great customer service
Le processus a pris 4 semaines. J'ai passé un entretien chez Santander
Entretien
had an excellent experience! The service was prompt, the staff was friendly, and the quality exceeded my expectations. I would highly recommend this place to anyone looking for top-notch service.
Questions d'entretien [1]
Question 1
Why do you want to work here
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