Applied online and called about a week later to follow up. Spoke with HR and was immediately given a phone interview. An appointment was made with me where I first interviewed again with HR and then interviewed by two managers. They then immediately asked me to take a drug test and then said they would call me. About a week later I received a call from HR who advise that the managers thought I would be a good fit and asked me to fill out background information they had sent to my email. I filled out the background check and then was offered a position 3 days later. FYI I was hired with no degree, prior experience as an agent but no experience as a claims representative and I had a misdemeanor assault charge back 2 yrs ago. So if you are confident and know this is what you want make sure they know!