J'ai postulé en ligne. Le processus a pris 5 semaines. J'ai passé un entretien chez Service Management Group (Boston, MA) en juil. 2015
Entretien
Entire process took a little over 4 weeks. I applied online and was set up fairly quickly with a telephone pre-screen interview. After the pre-screen, I had to take a critical thinking test, had a 2-on-1 telephone interview with the Kansas City team, was asked to prepare a 10-page PowerPoint presentation for the in-person interview, presented the presentation at the in-person interview to the team in the Boston office as well as via Skype to the Kansas city team, had one-on-one interviews with two of the SVP's in the Boston office, and had two more 2-on-1 interviews via Skype with the Kansas City team. The in-person interview process took about 4.5 hours.
J'ai postulé en ligne. J'ai passé un entretien chez Service Management Group (Lagos) en mai 2023
Entretien
There were online assessments prior to the interview with the recruiter. The whole process took about a week from application to getting through the assessments (aptitude test and questionnaire) and receiving an interview invitation.
Questions d'entretien [1]
Question 1
As this was a remote role, we mostly talked about that and whether this role is ok with me. We discussed compensation which was a flat fee, not a range, and the recruiter made sure I was ok with it before we proceed. It wasn't a technical interview, more a cultural fit and I was given an opportunity to ask as many questions about the company as I wanted. The recruiter lady seemed cool with it.
J'ai passé un entretien chez Service Management Group
Entretien
Phone call followed by an in person interview where you gave a presentation on a company that had good customer service. You were then interviewed by everyone you presented to.
J'ai postulé via la recommandation d'un employé. Le processus a pris 3 semaines. J'ai passé un entretien chez Service Management Group (Kansas City, MO)
Entretien
Phone Screening by HR staffer
Online Assessment (mix of Myers-Briggs personality test and 25-30 word problems filled with details and numbers, from which I'd have to determine "Based on the above information, which one of the below statements are true." Each of the word problems had a 3 minute time counting down. If you didn't answer in 3 minutes, you lost credit and were moved onto the next question)
In-House Interview including
a) 10 minute/10 slide presentation to the 7-person hiring committee of project managers and senior staff (preferable including qualitative or quantitative data)
b) a panel interview (with 3 members of the hiring committee)
c) another panel interview (with 3 different members of the hiring committee)
d) another online assessment
