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      Recherches associées: Avis sur ServiceTitan | Offres d’emploi chez ServiceTitan | Salaires chez ServiceTitan | Avantages sociaux chez ServiceTitan
      Entretiens chez ServiceTitanEntretiens d’embauche pour Customer Success Manager chez ServiceTitanEntretien chez ServiceTitan


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      Entretien pour Customer Success Manager

      16 sept. 2016
      Candidat à l'entretien anonyme
      Aucune offre
      Expérience négative
      Entretien facile

      Candidature

      Le processus a pris 1 semaine. J'ai passé un entretien chez ServiceTitan en sept. 2016

      Entretien

      So, Im not a big fan of negative reviews when you do not get an offer, comes off biased and jaded. However, in this particular case I felt compelled. The company itself looked great and the people that I met with also were very nice and I believed my interview went very well. My issue was what I felt was a lack of respect for my time. I went through the process and was asked to come on site for an panel interview, 1.5-2 hours in length. Because of this time length and the location being in Glendale (currently living in OC), I decided to take the day off of work. I met with 4 individuals over nearly 2 hours, was told I would be meeting with a 5, but after waiting for 15 minutes I was told he was unable to get out of his meeting and he would discuss my interview with his team, I believe this was the CEO. No problem, seems normal and I expected to hear back soon. Now, I dont mind getting turned down for a job, it happens. But when I devote time to get on calls, then drive to LA for an interview that lasts 2 hours and clear my schedule, I just hope for some professional courtesy in receiving my "rejection". Instead, I received an email from a "donotreply@" address, saying "thank you for your interest, but we have decided to pursue other candidate.". I asked for some feedback by emailing the initial recruiter and a gentleman I met with, simply looking to improve. Heard nothing. Like cmon, I showed you the professional courtesy, yet you cant compose an email or call me? At the end of the day it is their decision and their business to run, I just don't respect their method.

      Questions d'entretien [1]

      Question 1

      They asked a lot of situation client questions. Very easy.
      Répondre à cette question
      8

      Autres retours d’entretien d’embauche pour un poste comme Customer Success Manager chez ServiceTitan

      Entretien pour Customer Success Manager

      14 mai 2026
      Candidat à l'entretien anonyme
      Aucune offre
      Expérience négative
      Entretien moyen

      Candidature

      J'ai postulé via la recommandation d'un employé. J'ai passé un entretien chez ServiceTitan en avr. 2026

      Entretien

      Interviewed for CSM, had my first recruiter screen and was ghosted. Very disappointing, at the very least companies can send an automated or templated rejection email as a professional courtesy and basic respect for candidates. I sent a follow up email after I never heard back and never got a response. The interview asked basic CS questions - how many accounts have you managed, tell about an escalation and churn risk you handled etc. The recruiter spoke extremely fast and was very rushed, you could tell she was just listening for specific keywords, not looking to understand me as a candidate or what I would bring to the team. She didn't leave much room for questions at the end, and ended the 30 min interview after 20 mins saying her laptop was going to die, it was very obvious she just wanted to finish early. Not a positive candidate experience at all.

      Questions d'entretien [1]

      Question 1

      How many accounts have you managed, tell about an escalation and churn risk you managed.
      Répondre à cette question

      Entretien pour Customer Success Manager

      25 nov. 2025
      Candidat à l'entretien anonyme
      Aucune offre
      Expérience négative
      Entretien moyen

      Candidature

      J'ai postulé via la recommandation d'un employé. Le processus a pris 1 semaine. J'ai passé un entretien chez ServiceTitan en nov. 2025

      Entretien

      Got referred. They sent me an email to schedule a call. Interviewer also said we’re looking for top talent. Well duh. She was late to the meeting. I had to email her to remind her and it appeared like she didn’t even review my application prior to our phone call. lindsay joseph

      Questions d'entretien [1]

      Question 1

      How often to you proactively interact with your book of business?
      1 réponse

      Entretien pour Customer Success Manager

      8 sept. 2025
      Employé (anonyme)
      Offre acceptée
      Expérience positive
      Entretien moyen

      Candidature

      J'ai postulé via la recommandation d'un employé. J'ai passé un entretien chez ServiceTitan

      Entretien

      Was referred, recruiter reached out for an interview the next day. Interview process was smooth and the recruiters were great. Did a phone screen, met with the sr manager, then did a panel interview presentation with 3 managers, and a final interview with the sr director.

      Questions d'entretien [1]

      Question 1

      Why do you want to work for Servicetitan?
      Répondre à cette question
      1

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