You begin by filling out an application (no resume or references necessary), then you may get a follow up email soon afterward with a link. At that point you answer questions that deal with how you would react in various situations, pretty basic math questions, and a simulation of the call center. If you "pass" that section you make it to the actual interviews. There are three one hour long interviews in a row. After deciding whoop to hire and performing background checks the company will call to tell you whether or not you were hired.