Screening Interview Conducted by a member of the HR team 30 minute phone interview Review candidate's resume and qualifications Ask high-level questions about skills and experience Goal is to assess fit for role and move top candidates forward Technical Interview 1 hour video interview with two engineers Dive deeper into technical knowledge and past projects Assess ability to understand EV systems and solve technical issues May involve a mock troubleshooting case study Rate candidates on technical expertise Leadership Interview 1 hour video interview with the head of aftersales Focus on management and process experience Sample questions on improving customer service, managing teams Case study on proposed solution to a hypothetical scenario Gauge leadership and problem-solving approach Role Play Interview 1 hour in-person interview at company premises Candidate does a role play with an actor customer Scenario involves resolving a complex service request Observe soft skills like communication, empathy, rapport Crucial to assess customer interfacing abilities Reference and Background Check Check 2-3 professional references provided Verify details like past achievements, leadership Screen for any inconsistencies or red flags Critical to ensure hire will be a good cultural fit Decision and Offer Selection team reviews all feedback Top candidate identified and background checked Verbal and written offer extended, upon clearance Onboard the new Senior Aftersales Engineer!