J'ai postulé en ligne. Le processus a pris 3 mois. J'ai passé un entretien chez Standard Bank Group (Johannesburg)
Entretien
they just want to know the customer service experience and if you can handle calls and while working on different systems, how you can work well with others in a team , can you use basic computer navigation . most importantly what are you telephone etiquette
Questions d'entretien [1]
Question 1
most of the questions are scenario based questions
J'ai passé un entretien chez Standard Bank Group (Johannesburg)
Entretien
It was easy going,made you feel comfortable.The process is a lil long cause they have to do a background check,so you need to be patient.Make sure you wear formal even on Zoom
It was a group interview and afterwards it was a one on one. Questions about work experience and the product knowledge. It was pretty easy really that was in 2023 i don't know about now the kind of interview questions they do. Universal banker is in the call centre the one i was interviewed for
Questions d'entretien [1]
Question 1
They asked about the products that are accessible on the banking app
J'ai postulé en ligne. Le processus a pris 2 mois. J'ai passé un entretien chez Standard Bank Group (Johannesburg) en avr. 2025
Entretien
30 minute interview with a panel of two people , questions were general and required knowledge of standard bank as a company. Questions also asked were related to customer service . based on the star interview method
Questions d'entretien [1]
Question 1
Tell me about yourself?
How would you deal with a frustrated customer?
