The hiring process was an extensive one, though I believe it is because it was for a management-level position. From first contact to a job offer was approximately two months.
The first contact was receiving an e-mail from a recruiter asking me basic qualifying questions, such as salary requirements; willingness to relocate, if required; awareness of call-center environment, inclusive of hours of operation.
After that, I was scheduled for a telephonic interview with the recruiter I was dealing with. The questions were straightforward, centering principally on associate interaction and coaching/feedback.
The second interview was a panel interview with two operations manager. This interview was conducted telephonically. The managers were friendly and welcoming to any questions I had. They asked more targeted management questions.
After a month's wait, the company extended a job offer.
