I found an ad on craigslist and then applied. I had to take a quick quiz that was really easy. A few days later they emailed me asking me to take a test for the PTE position. I wasn't really interested in that so I just went through a few questions without even trying. The next day they emailed me to setup an interview for the RST position. The first interview time I missed the call by 3 minutes. They call exactly at the moment the interview starts. The 2nd time my cellphone never rang and they never left a message. I guess my service wasn't good. I emailed them explaining what happen and they said they could try a 3rd interview time but this would be the last. They agreed to call twice if it didn't go to voicemail the first time. I was able to answer the call this time. The interview took 20 minutes. Several questions about why I thought I was a good fit. A little about my past employment history. Then a few simply role playing items such as how I would explain to a woman what a router box is. really easy stuff! They said they were only hiring for Full time hours....either 5 - 8 hour shifts or 4 - 10 hour shifts. NO part time hours available. They said training would last about 3-4 weeks and would be Mon-Fri. They couldn't tell me any possible hours only that we need to be availabe 24/7. I was told I would be contacted within one week with a job offer and training times.