J'ai postulé via un recruteur. Le processus a pris 3 jours. J'ai passé un entretien chez Support.com (Winston-Salem, NC) en mai 2014
Entretien
Was called one time to schedule a phone interview and then another for the actual interview. Calls were mostly between 10-30 minutes. Ask technical questions and logical questions as well as questions about handling customers in hypothetical situations.
Questions d'entretien [1]
Question 1
Name a time you resolved a customers issues where the customer was extremely angry/frustrated
J'ai passé un entretien chez Support.com (Valdosta, GA)
Entretien
Simple video interview that asked if you had troubleshooting experience and how technically savvy you are. Figure the interview also helped them judge our temperament as you will need a calm one for this role.
Short and by video. Simple questions. Very fair and kind interviewer. This company puts customer service before technology so make sure you’re quite nice. Second round interview is done via zoom interview they will check your computerAnd your Internet speed
Questions d'entretien [1]
Question 1
What company’s have you done customer service for?
J'ai postulé en ligne. Le processus a pris 3 semaines. J'ai passé un entretien chez Support.com (LaFollette, TN) en janv. 2019
Entretien
Pretty streamlined, applied, did the webcam interview. Computer was actually not up to specs, so had to upgrade. After upgrading and forwarding my new specifications to the company, I was eventually contacted via phone.
