The Application and Selection process is pretty straightforward. Just go to their website and apply. They use Taleo, so it is easy to upload a resume and answer the questions. You would receive an e-mail and a call. References would be required. Upon arriving at the site, you would undergo a basic test of hearing and typing. Mostly computer knowledge tests and call handling tests. Then you would have your first and only interview, depending on your interviewer, would be light and easy. Mostly talking about yourself and checking whether you English speaking skills are up to par for calls. After the interview, you'll receive a call or text for you to come back for contract signing, drug tests and OJT.