Spoke with a manager in charge of a team that handled a total of 5000 accounts for Ttec, more of an educational/informative interview, not very complicated. They spoke about the rigorous 8 week training period that all agency team members have to go through to work there. Ttec recruiter puts you in a small quiet room where you interview is conducted and they bring in a manager to ask you questions as well as describe what the onboarding process would look like if you continue.