First interview was conducted over the phone. They asked questions like what are your strengths/weaknesses and situational type questions like give a specific example of a time you gave outstanding customer service. Their were 3 total interviews. The second interview was more of the situational questions and asked to give a specific example of when you had a lot of things to do in a short period of time and how you handled the situation. I was also required to watch a video before the second interview.