I arrived 10min early for my scheduled interview and was told to wait at Starbucks. 45min later the manager had still not come. I went back to customer service, they called the mgr who said she was busy and asked if I could keep waiting. I walked out

First you answer the questions on their website. A lot of questions. Then if they like you they send you an email that u need to film an interview where you answer the questions they asked.