Very scripted... directly followed a set of interviews with no deviations that I could see. Followed somewhat of a good cop/bad cop routine. One interviewer seemed to want to get to know me while the other simply jotted down notes. The questions consisted mainly of behavioral/situational scenarios, i.e. "When was the last time you mentored somebody, and what was the result?"

One phone round with recruiter and one behavioral interview. Behavioral round asked situationals and your customer service experience. They gave you example questions to prep for, so as long as you’re ready to answer all, it should be fine.