Met recruiter at a job fair and had friends refer me. Interviewed with two people. One was a delight, the other one had an air of arrogance. I had to take a short computer skills assessment that included writing some answers to customer service prompts. The Kool-Aid is strong here, so if you can speak fluent corporatese, have low pay requirements, and express excitement at any mention of pizza parties you will shine like a gem. Tell them what they want to hear because you need a job.