Dear Candidate, Thank you for taking the time to share your experience interviewing for the Director of Information Technology position. We truly regret that the interview process did not meet your expectations, and we understand how disappointing it can be to encounter last-minute cancellations or a missed appointment without follow-up. At The Wills Group, we assign dedicated recruiters to each role and hiring team to provide consistent and informed candidate experiences. We also prioritize the health and wellness of our employees, which can sometimes lead to unavoidable disruptions. That said, we recognize that timely and transparent communication is critical—and your feedback is a valuable reminder of how important it is to uphold that standard at every stage of the process. We’re actively working to improve how we manage these situations, ensuring candidates are kept informed and respected throughout their journey with us. If you’re open to it, we’d welcome the opportunity to hear more about your experience—please feel free to reach out to us directly at recruiting@willsgroup.com. Thank you again for your interest in the role. We wish you the very best in your continued professional journey. Sincerely, The Wills Group Talent Team Leadership